Welcome to Alabama Insurance Underwriting Association!
* DOI Policy Outline Now Integrated into E-Commerce Application *
Effective January 1, 2015, the Residential Property Insurance Outline of Coverage and Comprehensive Policy Checklist otherwise known as the DOI Policy Outline MUST BE signed by the insured and returned to our office with all applications for renewal. Failure to provide this required documentation may result in notice of cancellation or nonrenewal of the AIUA policy
When claims arise they need to be reported to AIUA promptly. To report a claim:
- Fill out our On-line Claim Form
- Call toll free at 1-866-780-2482
- Fax our claim form to 866-728-1783
- Email our claim form to firstname.lastname@example.org
*NOTE: Any claims reported after 4:15 PM CST will not be received until the next AIUA business day.
Any person who knowingly presents a false or fraudulent claim for payment of a loss or benefit or who knowingly presents false information in an application for insurance is guilty of a crime and may be subject to restitution fines or confinement in prison, or any combination thereof.
The moratorium on new authorized producers will be lifted effective February 1, 2014.
Effective February 1, 2014, AIUA will require the following for ALL authorized agencies/producers.
- The Agency/Producer must provide proof that they currently represent, in good standing, one or more admitted carriers licensed to write property insurance in Alabama.
This will ensure that the producer has at least one other market to look at before placing the coverage with AIUA. AIUA will permit an existing authorized producer who has been authorized by AIUA for three (3) or more years to continue as an authorized producer with AIUA though the producer may not meet the other carrier requirement.
- AIUA will require an Agency/Producer application fee of $50 for NEW producer agreements and $25 for RENEWAL producer agreements.
This will cover the administrative cost of AIUA.
- AIUA will require E & O coverage with an “A” rated carrier with limits of no less than $2M ( We currently require $1M E & O)
Agencies/Producers who do not currently meet this requirement must do so no later than the renewal date of their respective AIUA Producer Access Agreement.
- ALL Authorized Producers must complete AIUA E-Commerce training.
Failure to satisfactorily complete AIUA E-Commerce training within 90 days of authorization will result in suspension of access to the AIUA market.
- Agency/Producer must agree to adhere to all AIUA rules and procedures
This is a current and obvious requirement
AIUA Procedures to Safeguard Policyholder Privacy:
In order to ensure that the privacy of AIUA policyholders is protected and that AIUA remains in compliance with applicable federal and state privacy laws, AIUA will only release policyholder information to the Named Insured, Named Insured Spouse, Additional Insured, Mortgagee and Authorized Producer of Record. To ensure the identity of the caller, the following basic guidelines will apply to all incoming phone calls.
We will first need to identify the caller. Only policy-specific questions from the Named Insured, Named Insured spouse, Additional Insured, Authorized Producer of Record, and Mortgagee will be answered. (Routine, non-policy specific questions will not be affected by this procedure.)
In order to verify the identity of the caller, we will require the caller to provide three (3) of the following items of information: Policy Number, Location of property, Mailing address (if different from the property address), Last (4) four digits of the insured’s social security number, Insured’s phone number.
Callers who are unable or unwilling to provide the information required for identity verification will be denied any policy-specific information.
Thank you for your co-operation and support.
Should you have any questions regarding these important notices, please call AIUA Customer Service at (251) 943-4029 or e-mail AIUA Customer Service at email@example.com
If you are interested in obtaining a quote for an AIUA policy, please contact an authorized producer. A list of AIUA authorized producers can be found here.
If you need assistance with an existing AIUA policy, please contact your servicing agent.
The information provided on AIUA’s website is, to the best of AIUA’s knowledge, complete and accurate; however, the information is provided “as is,” and the AIUA makes no representation or warranty of any kind with regard to the information. Neither the AIUA or any third party firm have verified the accuracy of the information, nor do they have any responsibility to inform you of any updates, changes, corrections or supplements to the information.